• My credit card changed, how do I update my billing info?

    You can update your billing details in your account pages.

  • Where can I found my tracking number ?

    You can find your tracking number in your account pages on each order. Just click the order you want to see the tracking information for. If you need any help please contact us on [email protected]. Please give your order number and email address you used to make the order.

  • How do I change my shipping adress?

    You can change you shipping address via your account pages.

  • What is the usual delivery time for receiving the trees?

    Once you place the order the tree kits take 1 to 2 weeks to arrive.

    For custom branded orders this may be longer and delivery time varies depending on the branding options. We’ll give you and estimated delivery time when you make your inquiry.

Tree Kits

  • In which country are the other trees going to be planted?

    We currently plant the trees in tree planting projects in Brazil, Haiti, Honduras, India, Philippines, Ethiopia, Kenya, Mali, Senegal, Tanzania, and Uganda. When you register your unique codes you will see in which country we’ve planted the trees.

  • How long do the trees need to grow in the container before they can be planted?

    Most of the tree species we select start to germinate between 2 to 6 weeks. You can keep the tree growing in it’s growing pot for many months. You can also transplant it to a bigger plant pot and keep it in doors ongoing or until it’s a good time of year to plant outside. They are very adaptable. Herb and flower seeds germinate and grows much faster.

  • Are the seeds collected from wild stands or are they genetically modified?

    The seeds collected are from wild stands and in most cases, we can even confirm the name of the collector and location of the cone collection.  They are not genetically modified.

  • 4 seedlings sprouting, can I separate them and plant 4 trees?

    Yes you can.  Many of our customers have reported more than one tree seedling growing from one Tree Kit. This is very likely to happen as there are 6 to 10 seeds in each kit.

    You can split the seedlings up and transplant to seperate containers. You must do this carefully and it is best to complete the transplanting when the seedlings are less than 4 weeks old from germination and have not started to produce lateral roots.

    When transplanting, make sure you keep the young, juvenile root system straight and try not to bend the bottom part of the tap root.

    Good Luck!

  • When my seedling is ready to plant what fertilizer should I use?

    Any fertilizer will do that has an N-P-K amount (Nitrogen – Phosphorous – Potassium) – the key ingredients to the natural building blocks of plants to facilitate photosynthesis.

    Simple go to your local grocery store or garden centre where you can find a small bottle of fertilizer (Fertilizers can be purchased as a liquid or as a granular item).  Mix the fertilizer with water before applying it to the soil around your tree.

  • Some mold has developed around the growing pot. Is it harmful?

    This is a moisture mold due to lack of UV light (from lack of Sun), and it is usually harmless to the seedling.  This may occur if the globes are placed near the window and get very hot, during the germination period, before the seedling has sprouted.  Moisture mould can be eliminated by spraying a little hydrogen peroxide or the suns UV rays will kill of the moisture mould as well.

    Once the seeds start to germinate you should remove the top half of the globe used to cover the growing pot and place the seedling in a well lit area so that it receives lots of sun light.  The edges will dry out and any mold will disappear.

    If you have lots of mold you can:

    Use a mixture Hydrogen Peroxide dilted with water (only 3% Hydrogen Peroxide).  Hydrogen Peroxide stimulates oxygenation in the soil and also encourages increased root growth.  This is the best method.

    Or use vinegar diluted with water in a spray bottle (10:1 ratio of Water:Vinegar). You don’t need to use much.

    Another option is to use ultraviolet lights to dry out the pot and give it a heavy dose of UV light.

    If you are really worried about your seedling then please send us an email with a photo so we can assess it for you. [email protected]

  • What is the Tree Kit actually made from?
    • Potato waste, the main element used to form the white globe that forms the main part of the Tree Kit
    • PLA (Polylactic Acid) – used in the shrink wrap (outer sleeve)
    • Water based inks – also used on the shrink wrap
    • Vegetable based inks – used on the instruction booklet
    • 100% recycled paper – also used for the instruction booklet
    • The growing pellet and pot are made from biodegradable renewable natural resources
    • Tree Seeds
  • What’s inside each Tree kit?

    Each Tree Kit/Growing Kit contains a Growing Pellet in a netted sack (which allows the roots to breathe), 3 – 10 tree seeds (depending on the species and germination rates), growing instructions and a unique code to register online. The unique helps you to create a planting page and see where we also plant a tree for you in a developing country.

    Read more

  • Is the Tree Kit environmentally friendly?

    Yes. All our Growing Kits are environmentally friendly. In fact, every element is either biodegradable or compostable.


  • Does one tree really produce one tonne of clean air?

    This is a global average based on the lifetime of a tree surviving 80+years in the Boreal Forest region.

  • Do the Tree Kits come with instructions on how to grow, plant, and how much water to give?

    Each Tree Kit contains clear instructions on how to grow and plant your tree.  Even more detailed instructions are also available on our website.

    Read more

  • What tree species do you use in the tree kits?

    We select tree seeds depending on the country, and we take seed/planting zone requirements into consideration. Typically we select seeds that can survive more than 8 to 12 months inside the tree kits without being germinated and seeds that are easy for you to grow.  However, for specific campaigns we can look at using many different types of tree seeds.  Examples of seeds we use are: White Spruce, Maritime Pine, Stone Pine, River Birch, Tamarillo Tree, Acacia, Slash Pine etc

    Read more


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