GDPR Compliant as of 25th MAY 2018
ForestNation is committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you. [email protected]
Who We Are
We call ourselves a Social Business because we combine commercial, social and environmental goals equally. ForestNation is a limited company registered in the United Kingdom.
Our registered address is:
2 Woodberry Grove
For any privacy-related questions, you can reach us at [email protected]
Table of Contents
- Definitions used in this Policy
- Data protection principles we follow
- What rights do you have regarding your Personal Data
- What Personal Data we gather about you
- How we use your Personal Data
- Who else has access to your Personal Data
- How we secure your data
- Information about cookies
- Contact information
Personal Data – any information relating to an identified or identifiable natural person. Your personal data.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed. That’s you!
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – ForestNation.
Data Protection Principles
We promise to follow the following data protection principles:
- Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
- Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
- Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
- Processing is limited with a time period. We will not store your personal data for longer than needed.
- We will do our best to ensure the accuracy of data.
- We will do our best to ensure the integrity and confidentiality of data.
Data Subject’s rights
The Data Subject has the following rights:
- Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
- Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
- Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
- Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
- Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
- Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
- Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
- Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
- Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
- Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
- Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.
Data we gather
Information you have provided us with
Depending on the form you fill out and the related function, this might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for helping you with your enquiry, delivering you a product/service or to enhance your user experience with us.
Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any), your logged in sessions etc. This information is used to improve your customer experience, and to save you time using our website. When you use our services or look at the contents of our website, your activities may be logged. See more on cookies here.
Social Login Information
Facebook Commenting Information
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
How we use your Personal Data
We use your Personal Data in order to:
Empower you to Plant Trees and create ForestNation, and to provide our service to you and Mother Earth. This includes for example: registering your account; checkout processing; posting content like tree posts and ,making comments on our website; taking courses and quizzes, collecting points called SEEDS, some basic social community features, providing you with products and services that you have requested; communicating with you about your interactions with our website and the amazing impact we create together; notifying you of changes to any services; enhance your customer experience; fulfill an obligation under law or contract.
We use your Personal Data on legitimate grounds and/or with your Consent.
On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:
- to identify you; to provide you a service or to send/offer you a product; to communicate either for sales or invoicing.
On the ground of legitimate interest, we Process your Personal Data for the following purposes:
- to send you updates about the impact our tree planting is having and our supporters contribute to;
- to send you opportunities to plant trees and/or personalized offers* (from us and/or our carefully selected partners);
- to administer and analyse our client base (tree posting/pledging/courses and quiz taking/purchasing/seed collecting behaviour and history) in order to improve the quality, variety, and availability of impact projects / products/ services offered/provided;
- to conduct questionnaires concerning supporter and client satisfaction;
- to empower you to give your voice by written testimonials to support the the creation of ForestNation for Mother Earth.
As long as you have not informed us otherwise, we consider requesting that you plant trees to support our mission and offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.
With your consent we Process your Personal Data for the following purposes:
- to send you newsletters and campaign offers (from us and/or our carefully selected partners);
- for other purposes we have asked your consent for;
- to generate funds for our mission.
We Process your Personal Data in order to fulfill obligations rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
- the link between purposes, context and nature of Personal Data is suitable for further Processing;
- the further Processing would not harm your interests and
- there would be appropriate safeguard for Processing.
We will inform you of any further Processing and purposes.
Who else can access your Personal Data
We do not share your Personal Data with strangers or sell it to third parties. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:
Our processing partners:
Our email processing partners:
- We use Sendgrid and Amazon ses as email service providers.
- We keep all email and chat communication indefinitely to help us provide support and improve our services. Individuals can request copies of any previous correspondence with us at any time.
Our business partners:
Connected third parties:
- If you opt-in to our newsletter lists, your Name and Email will also be saved in (UNDER REVIEW).
We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.
Other website visitors and our team can see your published Content (Comments, Pages, Posts, Forums)
- Your Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) will be visible to all visitors to our website (e.g. if you leave a comment, forum post, or contribute an article/post).
- If you author an article/post, your Username, User ID, Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) are provided to any visitor using the website’s API interface.
- If you upload media (e.g. images) to the website (in forums, posts, or comments), you should avoid uploading images with EXIF GPS location data included. Visitors to the website can download and extract any location data included in images on the website.
- If you edit or publish an article/post, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited.
- When you leave comments on our site we collect the data shown in the comments form, and also the your IP address and browser user agent string to help spam detection.
- Comments may require manual approval by one of our employees or site owners.
- If you leave a comment on a site you may opt-in to saving your name, email address and website in cookies so we can recognise you as a commenter. These cookies will persist for one year.
- Published content and comments are stored indefinitely unless deletion/removal is requested by the original author.
How we secure and store your data
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.
What Data Breach Procedures We Have In Place
Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.
If you have an account with us, note that you have to keep your username and password secret.
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
Cookies and other technologies we use
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions. The cookies may contain hashed data (anonymized string) so you don’t have to worry about someone seeing your username and password by reading the cookie data.
- Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
- Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
- Analytics cookies – these cookies are used to track the use and performance of our website and services
- Advertising cookies – We don’t currently use any advertising cookies, but if we do… these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
The cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the specific visitor’s machine is trusted (e.g. because they’ve completed a challenge within your Challenge Passage period), the cookie allows us to identify that client and not challenge them again. It does not correspond to any user ID in your web application, and does not store any personally identifiable information.
WordPress Login Cookies
On login, wordpress uses cookiea to store your authentication details, to save you time logging on each visit. If you don’t have the cookies, WordPress will require you to log in again, every-time, in order to view your account and get full access to our facilities. After login, wordpress sets a cookie, which indicates when you’re logged in, and who you are, so it can supply you will relevant information about your account etc. WordPress also sets cookies to customize your view of user interface.
WordPress Commenter Cookies
When you comment on our website, you get cookies stored on your computer for convenience, so that you don’t need to retype all your information again when you want to leave another comment. The commenter cookies are set to expire a little under one year from the time they’re set.
We use Stripe payment gateway to process payments if you select to pay by card. These cookies are essential to process your payment.
We use Woocommerce, a wordpress plugin, to create our shopping process and tree planting process. Theses Woocommerce cookies are essential for this process to work properly.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Links to the privacy policies of the most common services have been included here:
- Spotify (US)
- WordPress Plugin Directory
- YouTube (Google)
CONTACT DETAILS OF THE DATA PROTECTION OFFICER / GDPR OWNER:
2 Woodberry Grove
Last modification was made 24th May 2018.