Privacy Policy

GDPR Privacy Policy

GDPR Compliant as of 25th MAY 2018

This is our updated Privacy Policy which goes into effect on May 25, 2018. We will be making some tweaks and editions to this policy during the coming weeks.

ForestNation is committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you. [email protected]

To use this site and it’s functions properly you need to consent to the Processing of your Personal Data as described in this Privacy Policy.

Who We Are

We call ourselves a Social Business because we combine commercial, social and environmental goals equally. ForestNation is a limited company registered in the United Kingdom.

Our registered address is:

ForestNation Ltd
1st Floor
2 Woodberry Grove
Finchley
London
N12 0DR
UK

For any privacy-related questions, you can reach us at [email protected]

ForestNation websites

This privacy policy applies to all visitors and customers using or accessing any of the websites that we produced and maintain for the services that we provide, including forestnation.com, forestnation.com/shop, forestnation.com/net, forestnation.com/fundraisers, forestnation.com/plantseeds, forestnation.com/harvest, weplant.io

Table of Contents

  1. Definitions used in this Policy
  2. Data protection principles we follow
  3. What rights do you have regarding your Personal Data
  4. What Personal Data we gather about you
  5. How we use your Personal Data
  6. Who else has access to your Personal Data
  7. How we secure your data
  8. Information about cookies
  9. Contact information

Definitions

Personal Data – any information relating to an identified or identifiable natural person. Your personal data.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed. That’s you!
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – ForestNation.

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

Information you have provided us with
Depending on the form you fill out and the related function, this might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for helping you with your enquiry, delivering you a product/service or to enhance your user experience with us.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any), your logged in sessions etc. This information is used to improve your customer experience, and to save you time using our website. When you use our services or look at the contents of our website, your activities may be logged. See more on cookies here.

Social Login Information

We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time by sending us an email. For more information about how this data may be used see Facebook’s data privacy policy.

Comments

When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Facebook Commenting Information

We embed Facebook Comments plugin to allow you to leave comment at our website using your Facebook account. If you decide to use this facility this plugin may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the commenting interface, including correlating your Facebook account with whatever action you take within the interface (such as “liking” someone’s comment, replying to other comments), if you are logged into Facebook. For more information about how this data may be used see Facebook’s data privacy policy.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

How we use your Personal Data

We use your Personal Data in order to:

Empower you to Plant Trees and create ForestNation, and to provide our service to you and Mother Earth. This includes for example: registering your account; checkout processing; posting content like tree posts and ,making comments on our website; taking courses and quizzes, collecting points called SEEDS, some basic social community features, providing you with products and services that you have requested; communicating with you about your interactions with our website and the amazing impact we create together; notifying you of changes to any services; enhance your customer experience; fulfill an obligation under law or contract.

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

  • to identify you; to provide you a service or to send/offer you a product; to communicate either for sales or invoicing.

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

  • to send you updates about the impact our tree planting is having and our supporters contribute to;
  • to send you opportunities to plant trees and/or personalized offers* (from us and/or our carefully selected partners);
  • to administer and analyse our client base (tree posting/pledging/courses and quiz taking/purchasing/seed collecting behaviour and history) in order to improve the quality, variety, and availability of impact projects / products/ services offered/provided;
  • to conduct questionnaires concerning supporter and client satisfaction;
  • to empower you to give your voice by written testimonials to support the the creation of ForestNation for Mother Earth.

As long as you have not informed us otherwise, we consider requesting that you plant trees to support our mission and offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected partners);
  • for other purposes we have asked your consent for;
  • to generate funds for our mission.

We Process your Personal Data in order to fulfill obligations rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers or sell it to third parties. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Our processing partners:

  • We use Stripe and PayPal as our primary payment gateways. We do not store your card details on our server or in our databases. Your payment details will be securely sent to Stripe or PayPal to validate and process your payment. Stripe’s Privacy PolicyPayPal’s Privacy Policy
  • We use Xero accounting software which will receive your billing and shipping details. Xero privacy policy.

Our email processing partners:

  • We use Cloze CRM as a contact and email manager to help keep track of your emails and enquiries. You can opt out of these emails and request to be forgotten by clicking the links in the footer of the emails. Cloze CRM privacy policy.
  • We use Sendgrid and Amazon ses as email service providers.
  • We also use Google/G Suite to process email and communication with our donors and supporters. Google’s privacy policy.
  • We keep all email and chat communication indefinitely to help us provide support and improve our services. Individuals can request copies of any previous correspondence with us at any time.

Our business partners:

  • Coming soon

Connected third parties:

  • If you opt-in to our newsletter lists, your Name and Email will also be saved in (UNDER REVIEW).
  • We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. Google Analytics privacy policy. You can learn more about how to opt-out of tracking in Google Analytics here.

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

Other website visitors and our team can see your published Content (Comments, Pages, Posts, Forums)

  • Your Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) will be visible to all visitors to our website (e.g. if you leave a comment, forum post, or contribute an article/post).
  • If you author an article/post, your Username, User ID, Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) are provided to any visitor using the website’s API interface.
  • If you upload media (e.g. images) to the website (in forums, posts, or comments), you should avoid uploading images with EXIF GPS location data included. Visitors to the website can download and extract any location data included in images on the website.
  • If you edit or publish an article/post, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited.
  • When you leave comments on our site we collect the data shown in the comments form, and also the your IP address and browser user agent string to help spam detection.
  • Additional spam detection is provided by Automattic/Akismet. The Automattic privacy policy is available here.
  •  
  • Comments may require manual approval by one of our employees or site owners.
  • If you leave a comment on a site you may opt-in to saving your name, email address and website in cookies so we can recognise you as a commenter. These cookies will persist for one year.
  • Published content and comments are stored indefinitely unless deletion/removal is requested by the original author.

How we secure and store your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

We use Cloudflare’s website DNS and security features. Cloudflare’s privacy policy.

We use WordPress Multisite self-hosted software and all your personal information will be stored in WordPress databases on Liquid Web servers. Liquid Web’s privacy policy. Your data is secured using SSL Encryption on a secure server behind a firewall.

What Data Breach Procedures We Have In Place

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions. The cookies may contain hashed data (anonymized string) so you don’t have to worry about someone seeing your username and password by reading the cookie data.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services
  • Advertising cookiesWe don’t currently use any advertising cookies, but if we do… these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

CloudFlare

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The cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the specific visitor’s machine is trusted (e.g. because they’ve completed a challenge within your Challenge Passage period), the cookie allows us to identify that client and not challenge them again. It does not correspond to any user ID in your web application, and does not store any personally identifiable information.

WordPress Login Cookies

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wordpress_sec_[hash]
wordpress_logged_in_[hash]
wp-settings-{time}-[UID]

On login, wordpress uses cookiea to store your authentication details, to save you time logging on each visit. If you don’t have the cookies, WordPress will require you to log in again, every-time, in order to view your account and get full access to our facilities. After login, wordpress sets a cookie, which indicates when you’re logged in, and who you are, so it can supply you will relevant information about your account etc. WordPress also sets cookies to customize your view of user interface. 

WordPress Commenter Cookies

comment_author_{HASH}
comment_author_email_{HASH}
comment_author_url_{HASH}

When you comment on our website, you get cookies stored on your computer for convenience, so that you don’t need to retype all your information again when you want to leave another comment. The commenter cookies are set to expire a little under one year from the time they’re set.

Google Analytics

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We use Google Analytics and their cookies measure traffic behaviour on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Stripe

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We use Stripe payment gateway to process payments if you select to pay by card. These cookies are essential to process your payment.

Woocommerce

wp_woocommerce_session_[hash]
woocommerce_items_in_cart
woocommerce_cart_hash

We use Woocommerce, a wordpress plugin, to create our shopping process and tree planting process. Theses Woocommerce cookies are essential for this process to work properly.

WordPress Theme

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spb_image_resizer_pixel_ratio

Our wordpress themes use cookies to render images based and layouts based on your screen and browser size.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Links to the privacy policies of the most common services have been included here:

Contact Information

CONTACT DETAILS OF THE DATA PROTECTION OFFICER / GDPR OWNER:

Andrew Pothecary
ForestNation Ltd
1st Floor
2 Woodberry Grove
Finchley
London
N12 0DR
UK

[email protected]

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made 24th May 2018.

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When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

These cookies are necessary for the website to function and cannot be switched off in our systems.

In order to use this website we use the following technically required cookies
  • wordpress_test_cookie

For perfomance reasons we use Cloudflare as a CDN network. This saves a cookie "__cfduid" to apply security settings on a per-client basis. This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
  • __cfduid

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