Returns and Refunds

Returns and exchanges

After purchase and before order is prepared

If the item has already been prepared, then requesting a return/exchange would mean that we have to prepare another item for you, the costs of which you need to bear.

After purchase and after order is shipped

If the item has already been shipped, then requesting a return/exchange would mean that we have to prepare another item and ship it to you. So in this case, you would need to bear the extra costs of making the new item, shipping it, and the cost of returning the already shipped item if you choose to do so. We recommend not returning the first shipped item and using it as it is to save costs.

After purchase and after order is delivered

You can request a return/exchange within 14 days of the item being delivered, and ship the items back within 30 days after delivery. If the deadline for return has passed, you can only avail an exchange for damaged/defective/incorrect items.

Charges on returning items

You would be responsible for return shipping costs. We recommend not returning the delivered item to save costs. We’ll send you the new item or the replacement item, for which you need to bear the making and shipping costs.

Conditions of return

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Method of returns/exchange

You can request returns/exchanges to [email protected] or contact us from here.

If the item is damaged/defective/incorrect

We will send a replacement for free. Please report to [email protected] in such cases or contact us from here.

Refunds

We don’t accept cancellations, so all items purchased from our shop are non-refundable. But if it is damaged/defective/incorrect then we’ll send a replacement for free.
In case you’ve placed an order by mistake and want a refund, you must request so within 12 hrs of placing the order. Please report to [email protected] or contact us from here.

Terms and conditions

Please see our shop terms and conditions and privacy policy.

Shipping

Shipping service

Tree gifts – USPS Priority Mail
Apparel – Royal Mail

Processing time

Trees – 2 to 3 days
Apparel – 3 to 5 days

In case of large orders, there might be a delay depending on the size of the order.

Shipping time

Trees – 1 to 4 days in the US and 6 to 10 days everywhere else
Apparel – 2 to 4 days in the UK and 3 to 9 days everywhere else

In case of large orders, there might be a delay depending on the size of the order.

Shipping costs

Trees:

US – $3 for one item and $1 for every additional item.

Everywhere else – $6 for one item and $2 for every additional item.

Apparel:

UK – $1.22 for one item and $1.63 for every additional item
EU – $4.06 for one item and $3.10 for every additional item
US – $4.91 for one item and $1.44 for every additional item
Everywhere else – $5.32 for one item and $4.86 for every additional item

Free shipping for US orders above $35.